“We have never had any training/seminar of this calibre at the hotel. Every manager I spoke to said they felt energized and motivated, thanks to the way you made us think. Your intervention came at the perfect time, you helped by guiding us to make sure we are on the right track and by giving us useful tools.

I was personally very impressed by how you structured the two days, as well as your style of delivery, not relying on “fun” activities and games – as it is so often the case nowadays, but instead using impactful stories and examples, relevant and thought-provoking facts, as well as your expertise.”

— Stephane Davy, HR Manager
Sofitel Saint James, London

“Sous la conduite de M. Krenzer et M. Seguin, notre séminaire annuel a été un formidable booster de prise de décisions. Toutes leurs interventions sont soigneusement préparées et adaptées à la situation de nos équipes comme au contexte général.”

— Luc Delafosse, Directeur Général
Hôtel de Crillon, Paris

“Philippe and Jean-Marc invested a great deal of time to form a sound understanding of our business, challenges, and aspirations to ensure that they could respond to the requirements of the engagement. With their existing experience in various other African markets and their in-depth understanding of our target markets, they have enabled our management team to define a sound strategy going forward. They were at all times highly professional, well-prepared and delivering on the key milestones according to our required timelines.”

— Elza Gillman, CEO
Congo Conservation Company

“Philippe and Jean-Marc brought a mix of exceptional business and commercial understanding, along with strong industry and operational knowledge. The process allowed us to set new business goals and priorities, and to enable change positively, with involvement and participation at all levels of the hotel.

The bespoke creation and delivery of a guest service and culture training programme, undertaken by the whole workforce and as part of the induction process, was powerful tool to communicate the changes and gain enthusiasm and commitment, which was ultimately achieved.”

— Geraldine Hickey, Director of HR
Connaught Hotel, London

“Leur expertise et professionnalisme sont arfaitement en phase avec ce que nous recherchons aujourd’hui dans l’industrie hôtelière haud de gamme...
Un cabinet de conseil qui permet de se transformer et rester au meilleur niveau.”

— Loïc Launay, Directeur des Opérations
Royal Palm, Marrakech

“As a professor at both Harvard Business School and HEC Paris, I have studied and taught the delivery of service with some of the most brilliant thinkers and teachers on the topic. I am delighted to include you in this elite group of colleagues.
It's my pleasure to recommend you to any organization wanting to embark on a journey to deliver client-centric service experiences. Quite honestly, were I involved in such a process at this moment, there is no one with whom I would rather work.”

— Roger Hallowell, Managing Director
The Service, Strategy, and Change Management Group, LLC